Your brand voice.
Always on.
Your brand voice.
Always on.
The pain points you already know too well
Missed enquiries
mean missed revenue.
Guests expect instant answers. When your floor team is slammed at 11 PM on a Sunday, unanswered DMs turn into empty tables and lost bookings. Now you can take strain off your staff by handling bookings, FAQs, and internal ops 24/7.
“When a guest raise his hand, to call the staff, we failed."
Laurent Chevalier.
Introducing the first AI conversational agent crafted for hospitality to represent your brand across every customer touchpoint.Â
The AI agent built for hospitality
Website Assistant
Answers FAQs in seconds, captures bookings, and stops drop-offs in multiple languages.
Stops drop-offs
The website assistant answers real questions in seconds, captures bookings without fuss and switches languages on the fly. It handles dietary queries, opening hours, parking and specials, so guests do not abandon the page or pick up the phone. Fewer drop-offs, more tables filled.
Team Assistant
Answers HR queries, surfaces recipe/training guidance, and manages rostering so managers spend less time chasing admin.
Keep service moving
The in-venue assistant manages check-ins, tracks orders, answers allergen and ingredient questions, calls a waiter when needed and can take orders at the table. It reduces delays at busy periods and cuts mistakes.
In-Venue Assistant
Helps with check-ins, allergen details, and order tracking, keeping service moving smoothly on busy nights.
Remove back-of-house friction
The team assistant replies to HR queries, surfaces training and recipe guidance, manages rostering and flags stock or supplier needs. Managers spend less time chasing information and more time running a smooth, consistent operation.
Everywhere - Every language - Always on -
Everywhere - Every language - Always on -
ALWAYS-ON GUEST SERVICE
Bespoke AI agents trained on your exact venue data to guide diners from first click to table.
Multilingual 24/7 Service
Breaking down the language barrier
Communicates fluently in English, Spanish, Arabic, Mandarin, and more. Zero language barriers for international tourists.
CUSTOM CONTROL PANEL
Dedicated dashboard for your brand
Connects to your POS, booking engines, and CRM. Includes a bespoke dashboard to monitor conversations and workflows in real time.
DEVELOPER BACKED
Monthly improvements for your AI
UNUS is not a rigid template. Every agent is trained on your exact data and supported by a dedicated developer to ensure it stays secure and updated.
Why are they happy with our services?
See why these leading hospitality brands continue to choose us for so many years.
insights
faqs
What is UNUS conversational AI for hospitality?
UNUS is a bespoke voice and chat AI assistant built for restaurants and hospitality groups . It is trained on your approved information, brand voice and workflows so it can answer guests and support teams without sounding like a generic chatbot.
What restaurant guest enquiries can UNUS handle?
UNUS can answer approved questions about menus, dietary requirements, opening hours, locations, promotions, venue policies and other common guest enquiries — even when your floor team is too busy to pick up the phone or reply to another message.
Can UNUS make restaurant bookings or connect with our existing systems?
Where the booking platform and available integration allow it, UNUS can support booking actions directly. It can also guide guests to the right booking path, capture details or hand the conversation to a person. Connections to booking engines, CRM and other systems are mapped around each setup.
Does UNUS work 24/7 and in multiple languages?
Yes. UNUS is designed for always-on guest service and can support multilingual conversations. Current capabilities include English, Spanish, Arabic, Mandarin and additional languages, helping international guests get answers without waiting for staff availability.
Is UNUS meant to replace restaurant staff?
No. It handles repetitive and time-sensitive questions so your people can spend more time serving guests, making judgement calls and running the venue. It can also help staff find approved training, procedure, recipe and operational information faster.
How does UNUS keep AI answers accurate, secure and on-brand?
UNUS is built from approved information, tone-of-voice rules and defined escalation paths. Real people test and review the experience, and the assistant is taught when to answer, when not to answer and when to hand the conversation over. Data access and retention requirements are defined around each integration.